Week in Review: Week of April 23, 2018

April 27, 2018  //  FOUND IN: Updates & Resources,

All week long, readers have had a chance to celebrate both the patient experience and the employee experience at Michigan Medicine.

During Patient Experience Week, Chief Patient Experience Officer Keith Gran shared why the work his office is doing is so important — both now and in the future. Business analyst Nipa Khatlawala also explained what has made her dedicate her career to information technology at Michigan Medicine, and employees learned about the recent DEI Symposium, which recognized faculty and staff who go above and beyond to make the organization more welcoming to all.

In case you missed it, here’s the latest!

Enhancing the patient experience: Q&A with Keith Gran

During Patient Experience Week, faculty staff and patients have had the chance to partake in activities and events designed to celebrate and improve the patient experience. It was also the ideal time for Headlines to sit down with Chief Patient Experience Officer Keith Gran, who discussed the importance of enhancing the patient experience at Michigan Medicine and the role his team plays in that effort. Click through to see what he had to say!

Why I Work Here: Nipa Khatlawala, business analyst, Health Information Technology & Services

Nipa Khatlawala has spent the past 14 years at Michigan Medicine, helping impact patients through her work on a number of IT projects. But her career has been influenced by a more personal motivation — the organization’s commitment to diversity and inclusion. Learn Khatlawala’s story and find out why she has found such joy in sharing cultural traditions with her colleagues over the years.

Faculty, staff lauded as ‘inclusive leaders’ at annual DEI Symposium

This past Tuesday, the Office for Health Equity and Inclusion hosted its third annual Diversity, Equity and Inclusion (DEI) Symposium, showcasing the impressive work being performed by faculty, staff and students to foster an environment of respect across the organization. Click here to check out a photo gallery from the event and to see which colleagues were recognized for taking DEI to the next level in their unit or department!

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