Why I Work Here: Nipa Khatlawala, business analyst, Health Information Technology & Services

April 25, 2018  //  FOUND IN: Our Employees,

Nipa Khatlawala, third from left, with colleagues during the annual Diwali celebration.

Michigan Medicine is a world-class destination for patient care, education and research, thanks to its exceptional faculty and staff. Headlines wanted to hear firsthand why employees chose Michigan Medicine to make their contributions to health care.

Employees like Nipa Khatlawala, a business analyst with Health Information Technology & Services, who has been with the organization for 14 years.

Khatlawala said there are several reasons why she has made her home at Michigan Medicine. First, she said working in information technology allows her to make an impact on everyone in the organization, including patients and families.

“Every time I am at the hospital and see our smiling patients — and know that they have benefited from the technology that I helped to implement — provides me with a sense of purpose and motivation to wake up every morning and do it all over again,” Khatlawala said. “And there’s never a dull moment because we are constantly looking to the future and working on different projects. For instance, I’m now helping to install Windows 10 across Michigan Medicine. It’s work that truly affects everyone.”

It’s not just the day-to-day work, however, that has driven Khatlawala to give her all to the organization.

“I have had the pleasure of working with colleagues who have all sorts of backgrounds, education, training and skills,” she said. “Michigan Medicine understands that diversity in the workplace is important, allowing me to share my own personal experiences and learn from others.”

That’s vitally important to Khatlawala, who grew up in India before moving to the U.S. as a teenager.

“My personal history has allowed me to blend so much of the Indian culture I was exposed to as a child with the American culture I am now immersed in,” she said.

Part of that process involves introducing colleagues to many of her family’s traditions and customs, such as celebrating Diwali, the Hindu festival of lights celebrated each fall.

“For the past 10 years, I have been hosting a celebration of Diwali in one of our large conference rooms, and the support we receive from coworkers has always been incredible,” Khatlawala said. “We usually have more than 100 members of our department show up, listen to traditional music, eat Indian food and have a great time. It shows that diversity and support for others aren’t just institutional goals, but things that have been embraced by so many people we work with.”

And it’s given Khatlawala a sense of belonging that she doesn’t take for granted: “Working here is a unique and incredible experience – we’re helping others while learning from so many talented and diverse colleagues. As I mentioned earlier, that makes me so excited to get up and come to work every single day.”

Why do you work at Michigan Medicine? Email your story to headlines@med.umich.edu. It could be featured in an upcoming issue of Headlines! 

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