Making a Difference: April 2018 highlights

May 17, 2018  //  FOUND IN: Our Employees,

Employees across Michigan Medicine continue to make a difference and inspire colleagues through their hard work and dedication. Recognizing the contributions employees make to the organization helps the team to become more motivated, drives better teamwork and gives each individual a sense that they are an integral part of achieving organizational goals.

Here are just a few examples of how faculty and staff helped Michigan Medicine provide exceptional care and service last month:

Peer recognition

Emily Timmis

Emily Timmis, R.N., pathology

A patient getting daily treatment was hoping to be discharged before his birthday. Unfortunately, his plan of care necessitated that he stay over at Michigan Medicine on that special day. Emily, with help from the rest of the APU staff, made his day by baking him a homemade birthday cake and putting up a banner during his treatment. Emily certainly made a difference to both her patient and everyone she worked with!

Dawn DeLong, architect intermediate, facilities planning

Dawn DeLong

Thank you, Dawn, for helping with a long, coordinated effort of adding a road sign for MedSport at The Cube. This was a project that involved multiple communications from the landlord, local building authority, sign contractor, electricians, MedSport department folks and others. The illuminated sign looks wonderful and is a huge help with directing patients into the right area. Your patience and assistance is greatly appreciated!

Gabriela Mccubbrey, senior financial analyst, financial services

Gabriela has been tremendously helpful over the past year as our brand new department has had to set up shop. With no financial administration person on our staff, Gabriela has helped considerably as we developed budgets for programming, merged new groups into our department and submitted our budget. Knowing she was in our corner to assist was wonderful. Gabriela is part of the Michigan Difference!

Service Desk Operations, Health Information Technology & Services

The HITS help desk team is composed of amazing people. No matter when I call, from home or work, I always get a responsible, knowledgeable person to help me. And they don’t make me feel uncomfortable if I don’t understand some pieces of technology. They are truly an asset to our organization. Thank you!

Jacob Mack

Jacob Mack, house officer, internal medicine

The way Jacob interacts with patients on a daily basis is remarkable. He is both confident and humble, open to learning from all members of the interdisciplinary team. He asks questions to expand not only his clinical expertise but his expertise in caring for the whole person. Jacob invites input and criticism and is, truly, a team player. In the words of a recent patient’s husband, “You are a good man, Jacob Mack!”

Patient to staff

Shannon McCarren

Shannon McCarren, patient services assistant, Rogel Cancer Center

I just love the energy Shannon brings to her job. She greeted me with the nicest smile I’ve gotten in a long time and was very efficient and pleasant. I’ve seen her interact with patients many times and she ALWAYS treats each and everyone the same way — kindly, friendly and efficiently. Thank you for being a great addition to your organization!

Dana French, R.N., central staffing resource

Dana was such a wonderful nurse. Although her unit was packed one recent night, Dana treated me like family and made me feel like I was her only patient. She was calm, caring and comforting. She acknowledged my concerns and took care of both my physical and emotional needs. I was so blessed to be under her care. She also taught me procedures that I would need to do at home while maintaining my dignity and self-confidence. She cheered me along and celebrated my small victories. She is certainly one-of-a-kind!

Yang Mao-Draayer, M.D.

Yang Mao-Draayer, M.D., associate professor of neurology

Dr. Mao-Draayer has been my neurologist for six years and I have come to rely on her knowledge and expertise. She always spends time with me discussing my various options and health concerns, and has always made herself available to help me when I have needed her. With such unpredictable health challenges, it gives me such peace of mind to have such a phenomenal and caring doctor treating me. Thank you, Dr. Mao-Draayer!

Click here to nominate a colleague or team who makes a difference at Michigan Medicine!

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