Workshop: Advanced problem solving for clinical teams

May 25, 2018  //  FOUND IN: Updates & Resources

Formerly titled “Scientific Problem Solving and Leading Improvement,” this workshop is a three-part course.

Problems, problems, problems … Many days, individuals are frustrated by problems and barriers as they work to take care of patients in an efficient and effective manner. But you don’t have to be helpless victims of broken systems, working around the same problems every day! Come learn the technical and leadership skills needed to fix problems, transform systems and deliver better care.

This three-week, highly-interactive workshop will provide the structure you and your team need to work through a P-D-C-A (Plan-Do-Check-Adjust) cycle of improvement, applying the A3 problem solving process and essential QI tools to a problem you select. You will learn and practice the vital behaviors of an improvement leader.

Facilitated by: John E. Billi, M.D., professor, internal medicine, learning health sciences, health management and policy, and integrated systems design

Objectives: At the end of the three weeks, you will be able to:

  • Solve problems systematically, using the A3 format to run experiments and make improvements in your work.
  • Know how to use essential QI tools, including:
    • Value stream (process) mapping
    • Root cause analysis
    • P-D-C-A (Plan-Do-Check-Act) cycles
  • Demonstrate the skills and behaviors of an effective physician improvement leader:
    • Using observation skills in the gemba (the real place where the work is done)
    • Engaging stakeholders and building problem solving teams
    • Coaching for improvement; asking effective questions using humble inquiry

Target audience: Current and emerging clinical leaders interested in developing the behaviors and skills of an improvement leader. Physicians, nurse managers/supervisors/educational specialists, PAs, nurse practitioners, pharmacists and social workers are welcome to register and attend as a team with their interprofessional partners.

  1. Are you part of a team in a clinical setting that includes physicians, advanced practice professionals, nurse managers/supervisors/educational nurse specialists, pharmacists, social workers or MPlan partners who work together to problem solve for improvement in a clinical setting?
  2. Do you have a problem in your work setting that would benefit from scientific problem solving to close a gap in safety, quality, timeliness and/or efficiency?
  3. Have you had some exposure to A3 problem solving, such as a lean health care course or as an improvement project team member?
  4. Are you available to attend all three sessions?

If you answered “yes” to all of the questions above, please proceed to register.

If you answered “no,” then this program may not be right for you. Please email the course faculty jbilli@umich.edu to discuss your specific situation  If you want to learn more about similar training programs that are available to all faculty and staff, please visit the Quality Department’s website.

Recommended prerequisites: This program is Level 2 of the Creating Problem Solvers Leaders and Coaches series. It is recommended that participants complete either a two-day or four-day Lean Health Care course, or Level 1: “A3 Problem Solving for Clinical Leaders,” or have equivalent experience, before enrolling in this workshop.

Date: Tuesday, June 5, June 19, and July 3

Time: 1 p.m. – 5 p.m. (all three days)

Location: F4367 University Hospital (UH) South

Register online

**Plan to attend all three half-days, and to spend an additional half day between sessions working independently on your problem.

 This workshop is hosted by the Office of Faculty Development, and is for faculty only. If you are a person with a disability who requires an accommodation to attend this workshop, or have questions about accessibility, please contact Jordan Wright wjordan@med.umich.edu or 734-764-2574. Please also let us know if you have any dietary restrictions or food allergies. Advance notice is necessary as some accommodations may require more time for the University to arrange so letting us know at least 2 weeks in advance is much appreciated.

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