May 18th, 2018
TGIF! ICYMI, the Week in Review is here to fill you in on all the happenings around Michigan Medicine!
Earlier this week, readers took a look back at commencement ceremonies at the med school. Headlines also debuted its newest feature, We Talk Funny, designed to assist those suffering from acronym overload; faculty and staff learned more about the Office of Decedent Affairs; and employees were recognized by families, patients and colleagues for making a difference last month.
Here’s the latest!
165 future leaders of medicine graduate from U-M Medical School
Last week, 165 new physicians — along with their family and friends — filled Hill Auditorium as they earned their medical degrees. Take a look back at this year’s commencement festivities, which honored the 168th graduating class of the U-M Medical School.
WTF: We Talk Funny!
Want to get a better understanding of the lexicon used at Michigan Medicine? Headlines can help! In the debut edition of We Talk Funny, the employee newsletter gave readers insight into some of the most prevalent acronyms in the organization, including UMHS, UH/CVC, C&W and UMMG. Click here to learn what they mean!
Service Spotlight: Office of Decedent Affairs
May is Grief Awareness Month for Faculty and Staff — a time when the Office of Decedent Affairs (ODA) offers workshops, training sessions and events to support employees who experience grief and loss in their professional lives. But ODA plays a vital year-round role at Michigan Medicine, helping the organization excel at providing end-of-life care to patients and families. Click through for more on this important program!
Making a Difference: April 2018 highlights
Employees across the organization work hard every day to inspire their colleagues and make a difference in the lives of those they serve. Check out some of the remarkable faculty and staff members who were lauded by a patient, family member or coworker last month.
May 17th, 2018
Employees across Michigan Medicine continue to make a difference and inspire colleagues through their hard work and dedication. Recognizing the contributions employees make to the organization helps the team to become more motivated, drives better teamwork and gives each individual a sense that they are an integral part of achieving organizational goals.
Here are just a few examples of how faculty and staff helped Michigan Medicine provide exceptional care and service last month:
Emily Timmis, R.N., pathology
A patient getting daily treatment was hoping to be discharged before his birthday. Unfortunately, his plan of care necessitated that he stay over at Michigan Medicine on that special day. Emily, with help from the rest of the APU staff, made his day by baking him a homemade birthday cake and putting up a banner during his treatment. Emily certainly made a difference to both her patient and everyone she worked with!
Dawn DeLong, architect intermediate, facilities planning
Thank you, Dawn, for helping with a long, coordinated effort of adding a road sign for MedSport at The Cube. This was a project that involved multiple communications from the landlord, local building authority, sign contractor, electricians, MedSport department folks and others. The illuminated sign looks wonderful and is a huge help with directing patients into the right area. Your patience and assistance is greatly appreciated!
Gabriela Mccubbrey, senior financial analyst, financial services
Gabriela has been tremendously helpful over the past year as our brand new department has had to set up shop. With no financial administration person on our staff, Gabriela has helped considerably as we developed budgets for programming, merged new groups into our department and submitted our budget. Knowing she was in our corner to assist was wonderful. Gabriela is part of the Michigan Difference!
Service Desk Operations, Health Information Technology & Services
The HITS help desk team is composed of amazing people. No matter when I call, from home or work, I always get a responsible, knowledgeable person to help me. And they don’t make me feel uncomfortable if I don’t understand some pieces of technology. They are truly an asset to our organization. Thank you!
Jacob Mack, house officer, internal medicine
The way Jacob interacts with patients on a daily basis is remarkable. He is both confident and humble, open to learning from all members of the interdisciplinary team. He asks questions to expand not only his clinical expertise but his expertise in caring for the whole person. Jacob invites input and criticism and is, truly, a team player. In the words of a recent patient’s husband, “You are a good man, Jacob Mack!”
Patient to staff
Shannon McCarren, patient services assistant, Rogel Cancer Center
I just love the energy Shannon brings to her job. She greeted me with the nicest smile I’ve gotten in a long time and was very efficient and pleasant. I’ve seen her interact with patients many times and she ALWAYS treats each and everyone the same way — kindly, friendly and efficiently. Thank you for being a great addition to your organization!
Dana French, R.N., central staffing resource
Dana was such a wonderful nurse. Although her unit was packed one recent night, Dana treated me like family and made me feel like I was her only patient. She was calm, caring and comforting. She acknowledged my concerns and took care of both my physical and emotional needs. I was so blessed to be under her care. She also taught me procedures that I would need to do at home while maintaining my dignity and self-confidence. She cheered me along and celebrated my small victories. She is certainly one-of-a-kind!
Yang Mao-Draayer, M.D.
Yang Mao-Draayer, M.D., associate professor of neurology
Dr. Mao-Draayer has been my neurologist for six years and I have come to rely on her knowledge and expertise. She always spends time with me discussing my various options and health concerns, and has always made herself available to help me when I have needed her. With such unpredictable health challenges, it gives me such peace of mind to have such a phenomenal and caring doctor treating me. Thank you, Dr. Mao-Draayer!
Click here to nominate a colleague or team who makes a difference at Michigan Medicine!
May 16th, 2018
Aimee Vantine, left, and Lisbeth Harcourt.
The Office of Decedent Affairs (ODA) is a program within the Michigan Medicine Department of Social Work that promotes best practices and helps Michigan Medicine excel at providing end-of-life care to patients and families.
In addition, ODA offers support to employees who experience grief and loss in their professional lives through education, training and events — many of which are held during May as part of Grief Awareness Month for Faculty and Staff.
“Experiencing loss is a reality for anyone who works in a health care setting and we understand that faculty and staff need time to recognize and celebrate the important work they do in anticipation of and during end of life,” said Aimee Vantine, LMSW, program manager for the bereavement program at C.S. Mott Children’s Hospital and Von Voigtlander Women’s Hospital. “That’s why each May we pause and reflect on this important work.”
Grief Awareness events provide staff a time to remember their experiences, honor the loss of their patients, learn skills and develop tools to provide kind and compassionate care to patients and families in those difficult moments.
However, while the office’s work is especially visible during the month of May, ODA is available to assist all year round.
Every day, the team helps patients, families and employees understand what to do under the most difficult of circumstances. For instance, families will be navigated through tough decisions regarding an autopsy or examinations following the loss of a child. ODA also provides bereavement guides and resources both within Michigan Medicine and in the community. At other times, team members will simply offer the necessary support to help individuals cope in a time a grief.
“End of life care can be a complex and confusing time for anyone,” said Lisbeth Harcourt, LMSW, manager of ODA. “When we step in, we can help to alleviate the fear, stress or anxiety of family members when they need it the most. It’s a powerful responsibility and makes our work incredibly fulfilling.”
For support of Michigan Medicine adult patients, or if you or a patient has general questions on the services offered by Decedent Affairs, contact Harcourt at 734-232-4919.
Those seeking support at C.S. Mott Children’s Hospital and Von Voigtlander Women’s Hospital, contact Vantine at 734-615-3122.
May 15th, 2018
FYI … Headlines is proud to present its newest feature: We Talk Funny (WTF)!
Suffering from acronym overload? If so, WTF is here to help you learn the lexicon used around the academic medical center.
Every month, Headlines will break down an acronym (or several acronyms) that will make it easier for you to understand language that is uniquely Michigan Medicine.
Let’s start with a quick look at some of the major components that make up the organization:
- UMHS: The U-M Health System, which is the clinical enterprise at Michigan Medicine.
- Part of the health system is comprised of the hospitals at the academic medical center, some of which are known by acronyms. These include:
- UH/CVC: University Hospital and the Frankel Cardiovascular Center
- C&W: C.S. Mott Children’s Hospital and Von Voigtlander Women’s Hospital
- Quick note: The Rogel Cancer Center is not abbreviated in any instance.
- UMMG: The U-M Medical Group, which comprises more than 2,000 physicians. This group is made of the faculty members at the U-M Medical School and oversees ambulatory care at Michigan Medicine.
- MHC: Michigan Health Corporation, which was established to pursue projects, joint ventures and managed care initiatives that support the research, education and clinical missions of the organization.
Got all that? Good! Stay tuned to Headlines as more acronyms are cleared up in the months ahead.
Is there an acronym you’ve always wondered about and want featured in a future edition of WTF? Let us know!
May 14th, 2018
As they started across the stage of U-M’s historic Hill Auditorium last Friday, 165 future health care leaders were students. But when they stepped off the stage, they were physicians.
The 168th graduating class of the U-M Medical School received their diplomas in a commencement ceremony capped by an address from the 19th Surgeon General of the United States, Vivek Murthy, M.D., M.B.A.
The choice of speaker — a physician who has led national health policy and medical innovation initiatives — especially fits this year’s class, which includes the first students to complete special coursework and projects in those topics. They elected to enroll in two of the Paths of Excellence that were introduced as part of the new Medical School curriculum in recent years.
Fifteen completed the Health Policy and Health Economics Path of Excellence, designed and led by faculty from the U-M Institute for Healthcare Policy and Innovation. It prepares students to analyze and lead change in health care delivery, regulation and reform.
Ten others completed the Innovation and Entrepreneurship Path of Excellence, co-sponsored by the Medical School’s Fast Forward Medical Innovation initiative. They gained firsthand experience in the innovation process that leads to new biomedical devices, diagnostics, therapeutics and health information technologies.
In all, one-third of the graduating students completed a Path of Excellence program to gain enhanced experiences and training, including the global health and ethics paths. The school now offers eight paths, including newer ones in medical humanities, scientific discovery, scholarship of learning and teaching, and patient safety/quality improvement.
“Our curriculum transformation is entering a maturation phase,” said Rajesh S. Mangrulkar, M.D, Marguerite S. Roll Professor of Medical Education and associate dean for medical student education. “We are so proud of all of our graduating students, each of whom has embraced the mission of becoming outstanding clinicians as well as trying to impact health by leading change.”
To exemplify this point, this year’s class also paved the way for a service and innovation program that’s now required for all incoming U-M medical students, called the Impact Curriculum.
In the pilot phase of the program, 28 percent of 2018 graduates completed a capstone project that allows them to leverage their leadership training in medical school and make a measurable impact on a specific area of medicine. Projects from this graduating class ranged from biomedical research to literary endeavors to starting a company.
As Mangrulkar said, “With each successive graduating class, more and more students work through these exciting new elements of the educational program, making them better for the classes that follow.”
Key facts about the Class of 2018:
- The 165 graduates range in age from 25 to 38, and hail from 30 states.
- They came to U-M from 84 undergraduate schools, including 12 in Michigan.
- 17 percent earned both a medical degree and a second graduate-level degree while at U-M, including several who completed the prestigious Medical Scientist Training Program with an M.D. and Ph.D. Others earned master’s degrees in public health, business, clinical research or other fields.
- 20 percent of the class took part in training and clinical care opportunities in other countries, through the Global REACH program’s partnerships with institutions in Brazil, China, Ethiopia, Ghana, India and beyond.
- More than 1 in 5 will stay at U-M for residency training at Michigan Medicine, becoming part of one of the nation’s largest graduate medical education programs with more than 1,400 residents and fellows.
- 40 percent of the graduates will soon start residency programs in internal medicine, pediatrics, medicine-pediatrics, obstetrics and gynecology, or family medicine, fields that can lead to careers in primary care.
Want to watch Friday’s ceremony? Click here to see the entire event!
May 11th, 2018
This week it was all about the nurses! To celebrate Nurses Week, Headlines highlighted the dedication and excellence of the organization’s nursing community. Readers also looked back at Bring Your Child to Work Day and looked forward to Mother’s Day with a glimpse inside the birth center at Von Voigtlander Women’s Hospital.
In case you missed it, here’s the latest!
Nursing at Michigan Medicine: An all-star team
Nurses Week began with a look at the all-star lineup of nurses at Michigan Medicine. Click here to check out a unique photo gallery of nurses — celebrating their teamwork, unity, mentorship and more! — and find a complete rundown of educational opportunities offered to the nursing community in 2018.
Michigan Medicine nurses committed to making an impact
As the week progressed, faculty and staff got a closer look at the impact many of the organization’s nurses make on a daily basis. From saving the lives of critically-ill babies to carrying out vital research, there is no shortage of exceptional work being carried out at the academic medical center. Click through to find out more!
Just kid-ding around: Children have fun-filled day at Michigan Medicine
In late April, many faculty and staff spent Bring Your Child to Work Day giving their boys and girls a glimpse into the fun, yet important, tasks they perform at Michigan Medicine. The children had a blast riding the bus, learning to “perform surgery” and even carrying out “research” projects at NCRC. Take a look at a photo gallery from the exciting day!
A place where every day is Mother’s Day
Sunday is Mother’s Day — but in the birth center at Von Voigtlander Women’s Hospital, every day is Mother’s Day. That’s where faculty and staff help more than 4,000 women a year become mothers. Learn more about the birth center and check out a video highlighting how powerful it is to help welcome a new baby into the world.
May 10th, 2018
When you spend your days helping women become mothers, every day is Mother’s Day.
The nurses, faculty and staff of the Von Voigtlander Women’s Hospital birth center understand that every day they come to work is one that their patients will never forget.
“My work is a real privilege, to be a participant in a family welcoming its newest member,” said Debby Retzer, R.N., B.S.N., IBCLC. Retzer has been an obstetric nurse since 1984, spending the last 15 years as a lactation consultant.
“Each birth is different and special,” Retzer said. “One of my favorite moments is when mom and baby finally get to relax and be together and you can just see the joy. I love seeing them get off to a great start.”
The birth center supports more than 4,000 deliveries annually, with volumes having steadily risen in recent years. In addition to being a destination for high-complexity pregnancies and multiples, the birth center at Von Voigtlander is well respected for its large and experienced nurse-midwifery and breastfeeding support teams.
The obstetrical nursing team’s commitment to their patients is not lost on the patients themselves. Family after family mention the birth center staff as being a memorable and important part of the process of becoming a mother.
“We are cheerleaders and coaches, we’re here to help them meet their baby,” said Retzer. “It’s a great job.”
And it’s a job that makes an impact on all those who help welcome a new baby into the world. In the days leading up to Mother’s Day, Von Voigtlander nurses shared their perspectives on the honor of helping women become mothers. Check out their reflections in the video above!
May 9th, 2018
It’s Nurses Week 2018, and Headlines is celebrating the hard work and dedication of Michigan Medicine nurses, all of whom are in a league of their own when it comes to caring for patients and families.
The organization’s nurses don’t just make an impact at the academic medical center; indeed, they also improve the lives of individuals both in the community and across the globe.
Here’s a closer look at just a few of the impressive nurses at Michigan Medicine:
Brandon and Chanda Perry
Brandon and Chanda Perry
The Perrys have always been committed to helping people. When their children were smaller, Chanda ran an in-home daycare and cared for kids with special needs, while Brandon worked as a transporter at University Hospital.
But they both sought something more, something that would have more of a direct impact on patients and families. That’s why both went back to school to become nurses — Chanda now works in the emergency department at Michigan Medicine, while Brandon recently graduated from the U-M School of Nursing. Check out their remarkable story.
Julie Guminik helps connect an infant to a bank of monitors upon the baby’s return from a trip to radiology.
In the neonatal intensive care unit at C.S. Mott Children’s Hospital, faculty and staff look after some of the youngest and most critical patients at Michigan Medicine — or anywhere. Indeed, as a Level IV NICU, Mott is certified as capable of providing the highest-level of care to premature and critically-ill infants. It’s a task that is tiring and emotional, but in the end, incredibly rewarding for the unique NICU nurses.
Click here to take a closer look inside the NICU and learn what a day in the life of a NICU nurse is really like.
Lori Dager presents her findings.
Nurses at Michigan Medicine don’t just improve patient care, many do important research work as well. One such nurse is Lori Dager, who works at the East Ann Arbor Surgery Center and recently spotted a troublesome trend: More and more patients had to be catheterized before heading home from outpatient surgery. The reason was postoperative urinary retention (POUR), or an inability to urinate after having anesthesia.
Dager carried out an evidence-based practice project designed to curtail instances of POUR — work that has prompted a change in recovery room protocol at East Ann Arbor, across the organization and, perhaps, across the world. Find out details of the project, which was showcased at a conference in Sydney, Australia late last year!
The PICU nurses at Food Gatherers.
Nurses from the pediatric ICU took time in early January to head to Food Gatherers, sorting and packaging food for community members in need. The team self-organized the trip, part of nursing’s ongoing effort to support the organization’s commitment to addressing community needs.
“The fact that our team dedicates itself to community service shows that nurses have a big heart not only for our patients, but for everyone in the surrounding area,” said Ashley McFarland, a registered nurse in the PICU. “We look forward to taking on even more important volunteering opportunities in the months and years ahead.”
Danielle Rogosch works as a nurse and a diabetes educator.
When Danielle Rogosch’s son, Alex, was diagnosed with type 1 diabetes in 1999, the inpatient nurse on 6C learned all she could about the metabolic disease. What she noticed, however, was that “the nurses [I worked with] were providing excellent patient care, but weren’t necessarily providing the right type of education to those with diabetes.”
So Danielle set out to change all of that. Learn how she managed to do so, eventually taking on two important roles at Michigan Medicine: working as a nurse and as a diabetes educator.
Thank you to all of the organization’s nurses for their commitment to keeping Michigan Medicine among the global leaders in health care!
May 8th, 2018
Some children attended meetings for the first time. Others got to “perform surgery” on teddy bears and other stuffed animals or work on “research” projects at the North Campus Research Complex. And even more rode the bus – not to school, but to work.
It was all part of Bring Your Child to Work Day at Michigan Medicine, where boys and girls learned some of the fun and important things their moms and dads do on a daily basis.
As part of the festivities on April 26, employees snapped photos of their kids at work and sent them to Headlines. Congratulations to the following faculty and staff, who submitted photos and will win movie tickets or other great prizes! For those on the list, a representative from the Department of Communication will be reaching out to you shortly to arrange collecting your prize.
And be sure to check out the photo gallery above for a closer look at kids at work!
- Rachel Anderson, executive assistant, molecular and integrative physiology
- Kara Gavin, Department of Communication
- Derrick Hibbler, application programmer, Oncology Clinical Trials Support Unit
- Judy Jones, entrance attendant
- Jaime Palmby, project manager, Nursing at Michigan
- Ted Schaefer, business analyst, Office of Development
- Kathryn Shindeldecker, senior advisor, Quality Department
- Robert Silbergleit, M.D., Department of Emergency Medicine
- Andrea Smith-Ruff, communication specialist, MICHR
- Jeffrey Stout, allied health technical specialist, Clinical Simulation Center
- Grace Wu, managing director, Taubman Research Institute
- Melissa Thurber, product manager, Health Information Technology & Services